In Australia, many business and companies have Website Live Chat, Live Online Chat and Live Chat Software services available on their website for the Live Support. Based on the available chat metrics, Live Chat Online services like LiveAgent, leadchat, Zendesk and Olark have helped many users to get the solution they need for the customers and have greatly improved the
In order to make sure that people will be benefitted through the live support services and will reach out to the company. It is better to place the chat window in an easy tor each way and at a point where people can see that the service is available.
When there is no such indication and the live support service is hidden in a tab or when people have to open a new tab to search for the chat service option, it is quite sure that they will not bother to talk and will turn to a company having more reachable services and easier chatting options.
It is important to note that your chat service window should prompt on the page that the visitor is visiting.
Also, if you have the chat bot enabled on the website it may also help in giving the customers a chance that they can send the details through mail.
Most websites also have a contact us [age that is also a good choice to help the visitors connect through various resources like phone calls, live chat or sometimes through email services as well.
There is also a solution used by the websites to provide a prompting sound or a click when they land on the website to assure they know that there is also a support service available in case if they need to obtain information or need some help in getting to know more about the services provided by the company website.